FAQ

Digi Wildflowers Inc. ships via UPS and will pay the import duty fees for our customers which is also know as Delivered Duty Paid, or DDP.

Effective August 29, 2025, there will no longer be a de minimis exemption for goods entering the United States, which means more items shipped to the US may now be subject to tariffs.

Due to the custom nature of the items, we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order, we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted.

There are no refunds since embroidered items are custom. If an item is damaged in shipment, we have insured its value up to $100 and you can submit the claim to Canada Post or USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. NOTE that any damage must be reported to our shop within 48hrs

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We also sometimes share sneak peeks of customer items on our Instagram @digiwildflowers

We use a soft tearaway stabilizer (backing) in our process. While we make sure to remove most of it, a small amount may still remain. Any leftover tearaway will naturally break down and wash away over time.

Custom Embroidered Baby Loveys are 100% polyester.
Wash on gentle cycle, do not bleach and do not iron directly on the design.

Personalized Baby heirloom blankets are 100% cotton
Machine wash cold, hang to dry.

Custom Monogrammed Wedding heirloom blankets are 100% cotton
Machine wash cold, hang to dry.

Personalized Pacifier Clips are 100% cotton
Hand wash or spot clean cold, hang to dry. Do not soak the wooden clasp.

DIGIWILDFLOWERS is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen --all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item --please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

We process our orders within 2 - 7 business days. Adhering to this timeline is very important to us. If you would like us to process your order more quickly, there is an option to add "Rush Order" production fee to your cart for your item to ship from our studio within 1-2 days business days.

We’re not able to guarantee shipping dates as this is the responsibility of the shipping carrier.

Our default shipping is Expedited in Canada (2 - 7 days) and Tracked packet for US customers (5 - 13 days). If you're from the states, we find that our customers in the US get their packages within 9 business days but it is not always the case.

We offer an upgrade shipping option for Xpresspost shipping for Canada and USA customers, please message us for a quote.